If neither of the options above works, go to your audio and video preferences and check the following: If that doesn’t help, try restarting your device. If you experience audio issues during a call, quit and reopen the Slack desktop app or your browser. We suggest allowing by wildcard to avoid any network disruptions. Note: We aren't able to provide a list of static domains. If your environment requires you to allow Slack's required domains, make sure you approve *.chime.aws.
Update firewall settingsĬalls connection issues may also be caused by an issue with your firewall. Tip: If you're unable to connect to Slack from the desktop app or a browser, visit Troubleshoot connection issues for help. If you can make calls from your mobile device with data but not Wi-Fi, that most likely indicates an issue with your network.
If the call connects, there may be an issue with your computer, like an anti-virus software blocking the connection.
Your experience with Slack calls depends on the strength of your network connection and your bandwidth: Type of call Note: The calls test is only available from the Slack desktop app and Slack in Chrome, and cannot be run from a DM with Slackbot.